![]() ![]() Hitesh knew about his move nearly four months in advance, but he was able to find his mover of choice in just a week. Hitesh liked Dumbo’s positive reviews and low quote ![]() Hitesh also gave the movers a $400 cash tip (cha-ching!) for a job well done. $3,793 (Hitesh had more boxes than expected and had to pay for a shuttle in Denver) They were also concerned about loss and damage, pick-up and delivery delays, and how they’d live without their “stuff” while it was in transit between New York and Denver. Price was an issue, but they were determined to work with an experienced company that communicated effectively and had transparent pricing. Their move was relatively straightforward, but they were moving nearly 1,800 miles in the summer when most moving companies are stretched to their absolute limits. Hitesh and his partner had been dreaming of distant horizons for months before their move, and Denver seemed like the perfect remedy for their Big Apple blues. Would Hitesh use Dumbo again? Yes, Hitesh would consider using Dumbo again if he moved in the future.Loss and damage: Only a few items were damaged (it was minor), and nothing got lost on Hitesh’s move.Professionalism: Hitesh was generally pleased with the experience, helpfulness, and professionalism of the company’s office staff and movers.This is a surprisingly quick turnaround time on a small, long-distance move during the peak summer season Timeliness: Dumbo delivered Hitesh’s household items in just eight days.Pricing accuracy and transparency: Hitesh underestimated the number of boxes he’d have and had to pay for a shuttle in Colorado, but his final move cost was just a few hundred dollars more than the original estimate.Communication: There were a few minor misunderstandings on Hitesh’s move, but he gave the company four out of five stars for communication. ![]() Move day takeaways for Dumbo Moving and Storage customers In this post, we’ll look at what went well on his move (spoiler alert: he had a positive experience), what didn’t go so well, and what he learned along the way. So did Dumbo deliver, or did Hitesh regret not going with another company? To take advantage of a $500 relocation stipend and help anyone planning a move like his, Hitesh participated in our Better Moves Project by documenting his experiences. That said, going with Dumbo was a bit of a leap of faith because the company is primarily a local mover. The company came through with a quote that was thousands lower than the competition, and Hitesh liked that they were active in the community and accredited with the Better Business Bureau (BBB). While doing pre-move research, Hitesh used our moving cost calculator to prepare a budget and compare highly rated long-distance moving companies, but in the end, he chose NYC-based Dumbo Moving and Storage. Luckily, Hitesh’s new job allowed him to work remotely, so the pair set their sights on Denver, Colorado. After years of living in New York, Hitesh and his partner were ready for a change. ![]()
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